Frequently Asked Questions
Oh, hi there! So, you’ve got some questions for me, huh? I often get asked the same questions over and over again on a daily basis. Although they are awesome and totally valid questions, it can get pretty exhausting to answer the same question 10+ times in a day. So, I decided to put this handy FAQ together for ya! You’re welcome 😉
Can I return my items?
I gladly accept returns and exchanges please see my returns policy. www.natorchard.com/return-policy
If you are not happy or the goods are damaged just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How do you ship your items?
Living in the country basically in the middle of no where can make it a little tricky to post items but we have an amazing Postal Van which arrives in the village square every morning! So my guaranteed dispatch days are Monday, Tuesday, Wednesday, Thursday & Friday mornings.
I always post by 2nd Class Signed for in the UK. If you require an item urgently I will dispatch by 1st Class Signed For.
For over seas I always post International Signed and Tracked and takes an average 1-2 weeks.
Are all your items completely handmade?
Absolutely yes! Most of my items start from a dirty raw fleece shorn straight from a local sheep, they are so cute!!
Other items can be made from natural raw wool already washed and combed.
I basically hand process all wool; washing, scouring and drying then…spinning, felting or knitting into beautiful newborn props… and of course dyeing in many gorgeous colours!
Do you do custom orders or can I request an alternative colour?
Certainly I would love to hear your requests or suggestions for new colours or products!
Send me a message with your ideas and attach a photo of your ideal colour or prop request to provide me as much information as possible!
You pay the same price as listed for a new colour on a specific product I don’t charge extra for a custom colour!
I want more NatartMadeThis where can I connect with you?
Here is an all-inclusive list of all of the places you can find me online (In order of where I spend the most time):
Facebook Group (private, ask to join here… bit.ly/natartmadethis)
Email (Become a ‘Friend of Natart’ sign up here… https://natorchard.com/friends)
Facebook Page: facebook.com/natartmadethis
What countries do you ship to?
I can ship anywhere! So far I have shipped to 20 countries including UK, USA, Canada, Japan, Australia, Hong Kong, New Zealand and many countries in Europe.
What are your Shipping Costs?
Postage & Packaging charges are calculated in our checkout according to destination and value of goods to include VAT.
Packaging costs are part of this fee, the charge is not just for shipping.
How do you dye your props?
I want to keep my products as natural as possible therefore I won’t touch commercial acid dyes which most suppliers will use. I dye with natural dyestuffs and extracts to find the wonderful hidden colours in nature… plants, trees, flowers and insects.
How do I care and clean my items?
Spot cleaning is preferable which a damp cloth (then blot between 2 kitchen towels). They can also be gently hand washed in luke warm water with a small amount of detergent. Always allow to dry naturally.
NEVER put wool items in the washing machine or tumble dryer as this will cause them to felt and completely change shape becoming stuck together and hard!
When do you hold your sales?
I run a promotion quarterly each year but not always on the exact same dates! The only guaranteed big sale time is the Black Friday and Cyber Monday weekend in November.
I regularly have shop updates every 4-6 weeks when products are re-stocked and brand new products added.
To be the first to hear of any sales or promotions I run then why not become a ‘Friend of Natart’ and keep up to date through your inbox every Friday.
You can join here… https://natorchard.com/friends
You can also join my VIP facebook group where discount codes can be found at various times too! http://bit.ly/natartmadethis